Doctor and Patient

FAQ

How Many Sessions Do I Need to See Improvement in Symptoms?

Some people can see improvement in symptoms in as little as 1 session but on average it takes 4-6 treatment session 2x/week for 2-3 weeks to build up momentum of the healing response. This is why we recommend scheduling 4-6 sessions when you make your initial appointment.

Do You Accept Insurance?

HealingTree Integrative Health Clinic, PLLC is an out-of-network provider with all health insurance companies except Medicare. We do not bill insurance for services provided. However, if your insurance plan covers acupuncture or physiotherapy services, we will provide you with a medical receipt to submit to your insurance company for direct reimbursement.  (Membership pricing and services provided during the Care Clinic are not eligible for insurance reimbursement.)

Do You Provide Gift Certificates or Pay-It-Forward Offerings?

Yes! Please contact our Client Coordinator at (701) 757-4325 or give the gift of health by booking online at www.HealingTree.clinic

What Can I Expect to Pay for the First Treatment?

Your initial treatment session will include a complete medical history, review of symptoms, diagnostic evaluation, in addition to a variety of modalities that will speed recovery and support your therapeutic goal(s). Each modality has a specific therapeutic benefit. We incorporate what is necessary and appropriate for the most effective and efficient results. For example, in one session, a client may receive medical cupping, moxibustion, acupuncture, and heat therapy.

Expect to pay a minimum of $150 - $300 or more for your first treatment session. Prices vary depending on inclusion of herbal medicine, supplements, etc. 

What Forms of Payment Do You Accept?

Forms of payment accepted typically include: cash, checks, debit and credit cards (Visa, Mastercard, Discover, & American Express), in addition to HSA (Health Savings Account) or FSA (Flex Spending Account) cards. There will be a $30 fee for any returned checks. Payment is due at the time of service. 

PAYMENTS DURING THE PANDEMIC. In order to maintain rigorous safety standards and prevent any possible disease transmission, we're asking for credit card / debit only payments.

I'm Struggling Financially Right Now. Are there Any Options for Me?

Yes! We offer membership plans for acupuncture and manual therapies. Treatments are also available for those experiencing financial hardship during our Care Clinic hours on Wednesday from 1-3pm. There is no pre-approval and financial need is based on the honor system. Space is limited, so please reserve if truly in need. It is important to us that money is not a limiting factor in providing care. If you have specific questions regarding your budget and care, please email Info@HealingTree.Clinic with subject line "Attn Clinic Director".  

What is Your Cancellation Policy?

Your appointment time is reserved specifically for you. If you need to cancel or reschedule your appointment, please allow at least 24 hours before your scheduled appointment time. Changes can be made by email at info@healingtree.clinic or by contacting the clinic at (701) 757-4325.

The full amount of the treatment will be charged if less than 24 hour notice is given prior to cancelling an appointment.

Exceptions will be made for late cancellation or reschedule requests for the following reasons:

  • Medical or family emergencies

  • COVID-19 symptoms or confirmed diagnosis

  • Bad weather with local school closure

Appointments are considered cancelled 20 minutes after the appointment time without advance notice, and charged to the card on file per the policy. Please contact us at (701) 757-4325 if you are running late, so that we may choose to offer a telehealth symptom intake via phone and begin the treatment immediately upon your arrival. 

Do You Accept Returns or Exchanges?

In order to maintain rigorous safety standards and provide the highest quality products, we are unable to accept returns or give refunds on any herbal products and supplements after they leave the clinic.

What if I Can't Lay Flat?​ 

It's important to relax in a comfortable position during your treatment. We have a reclining chair and forward leaning treatment chair to ensure comfort. Please discuss any concerns with your HealingTree practitioner.

What Should I Wear?​ 

Comfortable, loose fitting clothing is typically best for treatments. Medical gowns and linens are available. 

2520 S WASHINGTON ST, STE B

Grand Forks, ND 58201

(701) 757-HEAL

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© 2020 HealingTree Integrative Health Clinic, PLLC. All Rights Reserved.